HOW TO ORDER

 

How to Order

Send us an e-mail!

Send us an e-mail to aileendolleurope@gmail.com with the details of what you wish to order and your shipping address. Remember to add quantities and options such as acrylic eyes!

After we confirm your order with you, we will send you a Paypal invoice. Please read below for
shipping quotes.



Payment, Shipping & Returns

Payments

Aileendoll Europe is based in UK which means prices have been set in pounds (GBP). Payments are made through Paypal.

Shipping & Handling

We can ship to any European country (except Russia). If you can not find a shipping option for your country, please, kindly Contact Us. If you are not from Europe (or are from Russia), please visit www.aileendoll.com

Our shipping price includes shipping, handling and packaging.

Your order will have an estimated preparing time of 1 week. 

For UK we offer First Class or Signed For delivery. For EU shipping we offer Track&Signed (delivery time 5-7 working days, tracked and includes insurance up to £50: in the event of loss or damage we will refund you your order value only up to £50.). or Fully Insured (delivery time 5-7, tracked and fully insured). Please remember EU customers will have to pay custom fees.

PlaPico is small and lightweight so it is possible to order large amounts! How about ordering with friends to save on shipping? Plus it is fun to assemble your PlaPicos together!

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.